Refund policy

Last Updated: July 2026

At 3FOLDS, customer satisfaction is important to us. This Refund & Cancellation Policy explains your rights and our procedures regarding cancellations, returns, and refunds.

Order Cancellations

Customers may request cancellation of an order before it has been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.

Returns and Refunds

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. Supporting evidence, such as photographs, may be required to assist with the review process.

Refund requests will be assessed on a case-by-case basis. Approved refunds will be issued to the original payment method used during checkout.

Return Conditions

Where applicable, returned products must be unused, in their original condition, and returned with all original packaging.

Non-Refundable Items

Certain products may not qualify for refunds due to hygiene reasons, customization, misuse, or supplier restrictions.

Contact

For refund or return assistance, contact

support@3folds.store.